Conflict 101 E-Book
Conflict 101, we all know, is unavoidable…especially in the workplace. Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it’s a manager’s role to navigate relationships and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: • Build trust • Harness negative emotions • Encourage apologies and forgiveness • Use a solution-seeking approach • Say what needs to be said Incorporating anecdotes taken from the author’s twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.
Synopsis Conflict 101 Book
You’ve got one coworker storming out of another’s office, two others who aren’t speaking to each other, people on the same work team expressing major differences on how to get a project done…and still others, in different departments, waging a silent battle over resources. With all this workplace conflict stewing, how, as a manager, can you ensure that any work is even getting done? Whenever human beings interact, it’s inevitable that conflict-when what one person wants, needs, or expects interferes with what others want, need, or expect-will bubble up to the surface…and no more so than at the office. Whatever the cause, it’s your job as a manager to ensure that these ripples of discord don’t lead to a lack of productivity, increased employee turnover and absenteeism, and other natural consequences of workplace friction. Conflict 101 gives you the tools you need to navigate relationships, build compromises and collaborations, and not only get your people back on track, but channel the energy of disagreements into positive results. You’ll discover practical, immediately usable ways to: build trust among coworkers harness negative emotions encourage apologies and forgiveness use a solution-seeking approach to resolving employee differences and say what needs to be said in any situation involving interpersonal tension. Whether it’s a disagreement about processes, factionalism over where money and staff will come from, or the byproduct of complicated relationships or differences stemming from identities or values, it’s imperative that you stem the tide of conflict and keep your people focused.
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